After delivery
Monthly maintenance and support
The monthly maintenance plan is for projects we host: we take care of hosting, the domain, security and day-to-day changes. It's optional: if you'd rather host the project yourself, we hand over the complete code.
When it applies
A live system needs constant attention: security updates, valid certificates, backups and someone watching in case something fails. When we host it, we are responsible for keeping it running, and the plan is what allows us to meet that responsibility.
If you'd rather host it yourself, you don't need the plan: we hand over the complete code, with everything needed to run it, and you maintain it wherever you like.
How we present it
- The monthly cost is stated in the proposal, before you accept it.
- You know from the start what the plan includes and what it doesn't.
- If you need something outside the plan, we quote it before doing it.
Monthly plan
What's included
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Hosting and domain
Hosting for the site or system, domain renewal and DNS record management. Hosting and domain costs are included.
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Security and updates
Security patches, up-to-date dependencies and valid HTTPS certificates.
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Backups and monitoring
Regular backups and monitoring to detect outages.
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Outage response
If the site goes down, we reply and start fixing it the same business day, Monday to Friday, 9 am to 6 pm (Argentina time).
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Minor changes
Up to 3 minor changes per month. Changes you don't use in a month don't carry over to the next.
Scope
What's covered and what isn't
Minor changes: up to 3 per month
A minor change is a one-off adjustment, of up to about 30 minutes of work, to something that already exists on the site. For example:
- Changing or correcting a piece of text.
- Replacing a photo or a logo.
- Updating a price, opening hours or contact details.
- Adding or removing an item from an existing list, such as a product, a course or a team member.
Not included
- New features or sections. Pages, integrations or features the site doesn't have yet.
- Redesigns. Changes to the site's design or structure.
- Content creation. Copywriting, producing or editing photos, and bulk uploads of products or data.
- Issues caused by third parties. Fixing problems caused by changes someone else made to the system.
Anything the plan doesn't cover, we quote before doing it, so you can decide.
Which services it applies to
The plan can be added to any project we host, whether it is a website, an online store, an application or cloud infrastructure.
Frequently asked questions
How much does a project cost?
Every project is quoted individually. First we understand what you need, then we send you a proposal with the scope, stages and quote before starting.
Is the monthly maintenance plan required?
No. You only need it if you want us to host and maintain the system. If you prefer, we hand over the complete code, with everything needed to run it, and you can host and maintain it wherever you like. If we host it, the plan covers hosting and domain, security, backups, monitoring and up to 3 minor changes per month.
What if I need more than 3 changes in a month?
We quote the additional changes before doing them, so you can decide. Changes you don't use in a month don't carry over to the next.
How do I request a change?
Message us on WhatsApp or email contacto@ryulabs.com.ar describing what you want to change. If the request doesn't count as a minor change, we let you know before starting.
Have a project in mind? Tell us what you need
Message us on WhatsApp or by email. You'll hear back from the same people who will work on your project.